Delivery Times
Delivery of items will vary depending on the amount of labour involved. T-shirt can take up to 5 days and Tumblers & Flasks can take 7 days + to produce.
Faulty Goods / Guarantee
If there is a problem with delivered items, please notify us by email in writing providing details of the problem. It is helpful if you can provide us with a digital photograph of the problem, as this normally saves you having to return the items for inspection. We will deal with the matter in accordance with your legal rights.
If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked.
The cost of returning goods to us is your responsibility. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.
Within this time-scale we will replace defective goods free of charge, at our discretion, providing that you have returned to us any faulty goods upon request.
If an item is no longer available, we will offer an alternative. However, our liability will be to replace the faulty goods only, and we are unable to guarantee an exact match. In this instance, you will have the option of choosing the new style available at the same value.
Refund Policy
Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
-Gift cards
-Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
– Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@loveofvinyl.co.za for questions related to refunds and returns.